Returns & Refunds Policy

Please read this section before ordering. By placing an order, you accept the conditions below.

1. General return conditions

For hygiene reasons, shapewear and underwear that has been worn, washed, or whose hygiene liner or original packaging has been removed cannot be returned under our standard returns. Only unworn, unwashed items in their original packaging are accepted. This does not apply to our 30-Day Guarantee (section 6), which also covers items you have worn or tried on.

All returns go to our partner warehouse. The exact return address is sent to you by email, together with the return instructions.

2. Your right to cancel (14 days)

Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receiving it, without giving a reason. To do so, email contact@bellychic.com with your order number; we will reply with the instructions. You then have 14 days to send the items back.

Only unworn, unwashed items in their original packaging can be returned under this right (see section 1). Return shipping costs to our partner warehouse are paid by you. Please do not send a parcel without telling us first: we cannot be held responsible for an uninsured return parcel that gets lost.

We refund you within 14 days of receiving the items back, or of receiving proof that you have sent them, whichever is sooner.

3. Cancelling an order

You can cancel your order within 24 hours of confirmation, as long as it has not yet been processed or dispatched. You will receive a full refund to your original payment method. Once your order has been dispatched, the return conditions above apply.

4. Damaged, faulty or wrong item

Please contact us as soon as possible, ideally within 48 hours of delivery, with clear photos of the item. We will send you a refund or a replacement straight away, free of charge and without you having to send the item back. Your statutory rights under the Consumer Rights Act 2015 are not affected.

5. Refunds

Once your return has arrived at our partner warehouse and been checked, we email you our decision. If your refund is approved, it is paid within 10 working days to your original payment method (your bank may take a few extra days). If you have not received it 15 days after our approval, please write to us.

6. 30-Day Guarantee: try it risk-free

On products that show it on their page, our 30-Day Guarantee gives you two options from the date of delivery.

Not happy with the results: money back. Wear your item regularly, as described on the product page, for at least 14 days. If you are not happy with it, email contact@bellychic.com within 30 days of delivery with your order number and 2 or 3 photos of the item. You do not need to send it back. If your request is approved, we refund you to your original payment method, minus an £18.00 handling fee.

Wrong size: easy exchange. Within 30 days of delivery, you can exchange your item for another size of the same product, even if you have tried it on. Email us with your order number and the size you would like; we reply with the return address. Return postage is paid by you. As soon as you send us proof of postage, we dispatch your new size with free tracked delivery. One size exchange per item.

Not covered: items worn for less than 14 days (for the money-back option); damage caused by misuse, negligence or an accident; purely personal reasons such as colour or style preference. One money-back claim per customer.

This guarantee is a voluntary commercial guarantee: it is in addition to, and does not limit, your statutory rights, including your 14-day right to cancel (section 2) and your rights for faulty items (section 4).